Delivery Information

Click & Collect From Cosmedic Skin Clinic FREE
Standard Delivery Orders > £29.99 FREE
Standard Delivery Orders < £29.99 £3.99
Next Day Delivery Next Working Day £7.49

We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.  It is the responsibility of the Customer to ensure that the delivery details are correct and that there will be someone there to receive delivery. Any specific delivery instructions will require confirmation at the time of placing an order. We cannot deliver items within the same order to multiple addresses.  Deliveries will be made to your door.  We are not responsible for any additional carrying or positioning of products ordered.  Where an order is dispatched with more than one delivery, each delivery is considered a different Contract and will be dealt with individually and not as a whole in the case of any dispute or liability. In the event that the Customer fails or refuses to accept delivery of a Contract, We reserve the right to terminate the Contract and recover any costs from the Customer with regards delivery, disposal and any additional costs.

We offer free delivery on all orders in the UK over the value of £29.99. For orders below this value, there is a £3.99 postal charge. Standard delivery is via Royal Mail or Courier and orders should be received within 2-5 working days. Royal Mail 48 aim to deliver an item within 2-5 working days and for Royal Mail 24 within 1-2 days. Tracking information and safe place alternative are available via Royal Mail. All orders are classed as delivered when Royal Mail tracking shows delivered. Royal Mail allow 13 working days after the item due date before investigation on any undelivered parcels. If your have not informed us that you have not received your order within 14 days we shall assume your order has been delivered and can no longer investigate your order. The outcome of any Royal Mail investigation is final.

Next day tracked delivery is available at a cost of £7.49 per order. Orders will need to be received before 1pm to guarantee next day delivery. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00pm the next working day due to Royal Mail Covid-19 alterations. Next day delivery service also depends on Royal Mail service, with the increasing number of strike days by Royal Mail workers. Please check strike days when placing your order.

Orders need to be received before 1pm to be processed on the same day otherwise they will be dealt with on the next working day. This includes orders scheduled for next day delivery. Orders made after 1pm on a Friday, during the weekend or on a Bank Holiday will normally be processed on the following working day.

The majority of orders are received within 48 hours if orders are placed before 1pm, not including Bank Holidays or weekends, however delivery may be made on a Saturday. Occasionally orders may take significantly more time to arrive due to circumstances beyond our control such as the Christmas holiday period. We are unable to investigate lost packages with Royal Mail until 15 working days have passed so recommend checking with your local Royal Mail depot in the first instance. The outcome of any Royal Mail investigation is final. For order made by courier, please contact us for further advice.

Covid-19 – Royal Mail Signed for delivery update.

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item, or a generic marking ie ‘CV or X 19 Covid  This will apply to all deliveries that require a signature.

For all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

Click and collect is available from our clinic during our normal opening hours. Please allow 24 hours after placing an order prior to collection and await your order processed confirmation. Our clinic address is Cosmedic Skin Clinic, Prospect House, 13 Albert Road, Tamworth, Staffordshire, B79 7JN.

In the event that an item is out of stock, we will contact you by email or other means to inform you within 5 working days. If the item will be in stock the next working day, we will post the order out the following day. If the item will take longer to arrive, we will post out the rest of the order and then post the missing item as back order as soon as it arrives. You are entitled to cancel your order prior to dispatch and receive a full refund.

We regret that we do not offer a delivery service outside of the UK at this time.

Undeliverable items

If your order requires a signature and there is no-one to sign for it then Royal Mail will leave a card and the package will be taken to the local collection depot. You can either arrange re-delivery at a more convenient time or collect it yourself. If it is not collected or re-delivered within 14 days your order may be sent to the Royal Mail National returns centre, in which case we can no longer assist with your order. Occasionally it may be returned to us, if so we will treat this as a cancelled order and refund your cost minus our postage and handling costs. We cannot be held responsible if you have not been notified of an attempted delivery and would recommend checking with your local Royal Mail collection depot if you feel you should have received your order. If your order does not require a signature, Royal Mail may leave your parcel with a neighbour under its delivery to neighbour scheme (

It is your responsibility to ensure that the delivery address is correct at the time of ordering and we cannot be held accountable for lost or undeliverable items due to incorrect address details. Undeliverable items due to incorrect address details will be treated as a cancelled order and we will refund your cost minus our postage and handling costs. We are unable to claim against a loss with Royal Mail or our courier service in the event of an incorrect address and therefore cannot refund or replace your order in these circumstances.

Cosmedic Online cannot be held responsible for any losses as a result of failure to deliver, delays in delivery time, no-one present to accept delivery or incorrect delivery details.  We will endeavour to ensure that orders are delivered within the time specified when ordering, however, time for delivery will not be enforceable in these Terms & Conditions and the Customer shall not try and do so by the service of any notice or legal action.

Cancellation Policy

It is your legal right to cancel within 14 working days of receiving your order. In the event of a cancellation, you must notify us by telephone (0845 388 3807) during our normal business hours or by email ( and arrange return by a tracked delivery service with signature on receipt. We will only accept returns that are unopened, unused and undamaged and in a condition suitable for re-sale. It is your responsibility to ensure that return packaging is appropriate to prevent damage during transit. Returns must be received by us within 5 working days. Refunds will be processed when the cancelled order has been received and the cost will only be refunded to the billing account used when placing the order and minus postage and handling costs.

The return address is Returns, Cosmedic Skin Clinic, Prospect House, 13 Albert Road, Tamworth, Staffordshire, B79 7JN.

Damaged/Missing Items

It is your responsibility to inspect your order on delivery and notify us within 24 hours if any items are damaged or missing. Notification can be by telephone (0845 388 3807) during our normal working hours or via email ( We reserve the right to offer a refund or replace the damaged/missing product in accordance with your legal rights. We will not refund or replace any item that has been used by you when the damage could reasonably be detected prior to opening. Any damaged Products must be retained by the Customer along with any packaging as they may be required for inspection by the courier or by Us.


Products that have been delivered incorrectly must be returned un-used and unopened in their original packaging (except to the extent reasonably necessary to examine them). Returns are only accepted if agreed by us. Cosmedic Online will refund postage costs incurred for returning incorrect or faulty orders.

Our policy on cancellations, returns and refunds does not affect your statutory legal rights.